Withdrawal Request
- Click the Withdrawal Request button below to take you to the Orders page in your account
- Sign in to your just moss account (if you are already signed in this step is skipped)
- On the Orders page you will see a list of your current and previous orders. If your order is eligible for cancellation (before your order has been processed and shipped) you will see a Cancel items button, if your order has already been shipped you will see a Return items button.
- Click the available Cancel items or Return items button on the order you wish to withdraw from.
- Follow the cancellation / return prompts, then click the Review changes button and make sure everything is correct, once you are happy to proceed click the Send request button to submit.
- An email confirming receipt of your request will be sent to you.
- Updates will be sent to you by email. You can also view the current status of your request by going to the Orders page in your account, then selecting the specific order you requested to withdraw from.
- Withdrawal request eligibility is subject to our Returns Policy and applicable EU law.
- If you require further assistance or have any questions please reach out to us by email at: hello@justmoss.eu